![]() ![]() If you are returning your product because it is defective, please state the defect or defects. On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return. ![]() Please observe the following procedure for all returns to us: No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective. Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product unless the product is defective and you are returning it for this reason. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.Īs stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. ![]() Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. To find out more please click here or email us at Specificationĭimensions: 66 x 25 x 2cm | 81 x 25 x 2cm The average lifespan of our Reacher and Grabbers is 21 years! We will be happy to give yours a freshen-up if they stop working (as a result of general wear and tear not misuse).
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